HELP CENTER

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PROCESSING TIME

Please allow GUM Products  7 – 10 business days for your order to process. You will receive a confirmation email once your order is shipped.

RETURNS/ REFUNDS/ CANCELLED ORDERS

Due to hygiene and nature of our products there are no returns or refunds available once product is shipped. Please contact us if you have any problems or questions about your order.

WHAT IS THE BEST WAY TO WASH THE WRAP CAP?

The brushes on the Wrap Cap are self-cleaning. When the bristles are retracted, the hair from the brush gets cleaned out. We recommend that the cap part be HAND WASHED. Avoid areas where the brush is connected to the cap.

TIPS TO HELP THE WRAPPING PROCESS OF THE WRAP CAP:

  •  Detangle hair before putting on the Wrap Cap.

  • Make sure to brush hair completely through when wrapping clockwise or counterclockwise.

  • Because this process is new, it may take more than 1 time to get the hang of it.

IS THE WRAP CAP KID FRIENDLY?

Absolutely! The Wrap Cap is recommended for ages 6 and up.

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